Microsoft × TeamDynamix
Automating the work that was burying people.
A Microsoft customer evidence film about service management, AI and what changes when the work that overwhelms people is finally dealt with.
New York, USA
The problem:
IT workers have more coming in than they can handle.
More tickets. More requests. More time spent on the work around the work than on the job itself.
The industry had been promising to fix this for twenty years. The technology was never quite there. TeamDynamix finally built it.
Reducing IT Workloads With Azure Data and AI.
TeamDynamix, New York. How a service management platform moved from nothing to a production-ready generative AI capability — in three months.
What the Technology Was Actually For:
We could have made a film showcasing the platform. The real story is what it gave IT technicians back.
Technicians who used to read through pages of back-and-forth to understand a ticket. Now they open a summary view and they know. Seconds, not minutes. The processing cleared. The real work restored.
"None of this is about replacing people. It's about helping them be more efficient and do their jobs better."
Rod Mathews | CEO
Finding the Right Voice.
The people building TeamDynamix understand their clients' overwhelm from the inside. We built the film around their perspective.
Reach.
One shoot, many ways in. A full film, shorter cuts, and source material that works across technical, product and executive conversations.
Credits
Client: Microsoft
Director: George Chevalier Lewis
DP: Tyler Kalberg
Editor: Matt Osborne
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